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The future of customer experience: 5 CX trends for 2025
The customer experience (CX) is on the verge of a groundbreaking change - driven by the targeted use of artificial intelligence. The new CX Trends Report 2025 from Zendesk shows what developments companies can expect and how they can best prepare for rising customer expectations.
According to the latest study by Zendesk, 90% of CX managers are already achieving a high ROI through the use of AI. But which trends are key to staying ahead in this new era of CX? Zendesk surveyed over 10,000 consumers and businesses in 22 countries and identified five key trends that will fundamentally change the way businesses and customers interact.
Find out which innovations are shaping the CX landscape and how your company can become a pioneer in digital customer care. Find out more in the CX Trends Report 2025!
