Your SugarCRM partner

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Provide your customers with unforgettable experiences throughout their entire customer journey - Sugar Sell, Sugar Serve and Sugar Market are already a popular solution for many companies, enabling customer experiences and process automation of the highest professional quality. We at atlantis dx are at your side as a competent and experienced SugarCRM partner in all project phases!

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Strengthen your customer relationships in the long term!

Thanks to SugarCRM's innovative customer experience (CX) solutions, your marketing, sales and service teams work hand in hand. With little effort, you can bundle your customer interactions on a single platform. This not only gives your employees a 360-degree view of your existing customers, but also of prospective customers. Consisting of a CRM, service and marketing automation tool, SugarCRM offers digital solutions to inspire customers and prospects with an exceptional CX.

  • Modern technology
  • Continuous further development
  • Needs-based integration
  • Access to extensions
  • Flexibel individualisierbar
  • Fortschrittliche Automatisierung von Prozessen
  • Ansprechende Usability

SugarCRM versions

SugarCRM is available in a cloud version or as an on-premise solution. Which of the two versions suits your company best depends on your individual requirements. As your Sugar Solutions partner, we implement all the solutions on offer reliably and precisely for you. We would be happy to advise you in detail in advance about all the options to find the best variant for you and your needs!

Illustration: 3D-Darstellung Schriftzug CRM, Monitor mit verschiedenen Diagrammen

The SugarCRM Cloud products

Do you value flexibility? Then the SugarCRM Cloud is the right choice! You don't need your own IT environment to set it up, so there are no potential costs for providing resources. The cloud version can be operated in a standardized and user-friendly way via the web browser and used on all mobile devices - so your company's employees can keep an eye on leads and customer interactions wherever they are.

With the SugarCRM cloud solution, you get the best out of the software through continuous updates. Security and system updates are automatically available to you in the cloud version. With just a few clicks, you are always up to date and benefit from product improvements.

The cloud version offers your company three different versions that complement each other perfectly: Sugar Sell, Sugar Serve and Sugar Market. In combination, they form an all-in-one solution for satisfied customers that leaves nothing to be desired.

Logo Sugar Sell: Drei schwarze Quadrate aufeinander, seitlich zu sehen, rechts daneben das Wort sell

Sugar Sell

SugarSell is the solution for your sales department. With this tool, you can collect all customer data and interactions centrally on one platform and ensure that employees can access all information across departments at any time. Automate and accelerate processes such as data entry, lead routing, email notifications and much more to spend time more effectively nurturing your customer relationships.

The advantages of Sugar Sell:

  • Lead Management
  • Customer insights
  • Integration of external tools (email, social media channels, calendar)
  • Comprehensive reporting and analysis functions
  • Automation of routine tasks
  • Automated processes and individual workflows
  • Efficient product and offer management
  • Data-based forecasts to optimize sales cycles
Logo Sugar Serve: Drei schwarze Quadrate aufeinander, seitlich zu sehen rechts daneben das Wort serve

Sugar Serve

Sugar Serve helps you to take your customer experience to the highest level! With this customer service tool, you can monitor and manage all support requests via one platform and process customer inquiries quickly and effortlessly. Whether you communicate via phone, email, messenger or chat - Sugar Serve unites all your company's channels.

User-friendly dashboards ensure that you have a clear overview of your customer communication, while detailed reporting and AI-supported predictions allow you to identify optimization potential. This allows you to get the most out of your customer support and generate satisfied customers.

The advantages of Sugar Serve:

  • Monitor and measure KPIs through detailed analysis and reporting functions
  • Service Console as a central customer database for all employees
  • Knowledge database as a self-service for customers
  • Case routing for the automatic forwarding of inquiries to the right contact person
  • Opportunity management through SLA
  • Business center management
Logo Sugar Market: Drei schwarze Quadrate aufeinander, seitlich zu sehen, rechts daneben das Wort market

Sugar Market

Optimize and control your marketing campaigns with Sugar Market marketing automation! The tool offers your company everything you need for successful marketing. Use targeted campaigns to generate leads and manage them on a single platform. Automatically target prospects and existing contacts with personalized content across all marketing channels: email, landing pages, social media or Google Ads. Data-driven reporting helps you to evaluate the success of your campaigns and optimize your measures. In this way, you achieve sustainably higher conversions and increase your sales!

The advantages of Sugar Market:

  • Lead generation with landing pages, newsletters and web forms
  • Lead nurturing
  • Customer insights
  • Monitor and control SEO, SEM and social media marketing measures on one platform
  • Detailed analysis and reporting functions
  • Interactive dashboards
  • Personalized email campaigns

The on-premise solution: Sugar Enterprise

Do you want all customer data to remain in your company and work locally? Then the on-premise version of SugarCRM is the right one for you! Sugar Enterprise is one of the market-leading customer experience applications and is the comprehensive solution for all sales, service and marketing processes. The software offers functions for sales and customer support automation, management of contacts, accounts and leads through to detailed analysis and reporting functions.

Logo Sugar Enterprise: Drei schwarze Quadrate aufeinander, seitlich zu sehen, rechts daneben das Wort enterprise

Sugar Enterprise is specially designed for on-site use and, like the cloud version, is also available as a browser-based application for all mobile devices. This on-premise solution gives companies full control over the technology stack and a high degree of flexibility. Experience the highest standards in terms of security, data protection and expandability without compromising on your CRM requirements!

The advantages of Sugar Enterprise:

  • Automated processes and individual workflows
  • Detailed rights management for data access
  • Self-service portal for customer support
  • Control over updates and upgrades
  • Mobile access thanks to Sugar Mobile Apps
  • Numerous APIs for third-party software

All SugarCRM services from a single source

As a SugarCRM partner and established CRM service provider from Hamburg, we offer holistic, professional CRM solutions and support you in all other matters. Our experienced and certified IT consultants create innovative solutions from a single source - from requirements analysis and consulting to individual development and connection to third-party systems such as ERP, PIM and online stores.

Badge: SugarCRM Advanced Reseller

atlantis dx advises you in all project phases. In a non-binding initial consultation, we determine your individual needs and put together the optimum solution for your requirements. We help you with the modeling and implementation of all required processes and support you in saving costs with efficient and automated workflows even before the CRM system is set up.

We work with you to develop customized CRM and CX solutions based on SugarCRM, which we then implement seamlessly into your system landscape. Regardless of whether you opt for the cloud version or the on-premise solution - our specialists set up the software completely, integrate all the necessary interfaces and import selected contacts. You don't have to worry about a thing: We adjust all the settings to your individual requirements so that you can get started straight away after training from our experienced IT consultants!

Do you have questions about the software or problems with the technology? Our certified employees are always at your disposal. At atlantis dx, you receive a high-quality service that goes beyond consulting and implementation of your CRM system. We are there for you and are happy to regularly maintain and update your software.

Your advantages with atlantis dx as a SugarCRM partner!

If you are looking for a full-service agency with many years of experience in customer relationship management, then atlantis dx is the right partner for you. As a certified SugarCRM partner, we provide you with comprehensive support, from consulting and implementation to ongoing customer support. You receive all services from a single source!

For these reasons, you should decide to work with atlantis dx:

  • Certified SugarCRM partner
  • Regular training and further education of our employees
  • Years of experience in customer experience and data management
  • Detailed advice from our professional team
  • Fast response time for questions and concerns
  • Communication at eye level
  • Customized solutions, tailored to your individual requirements
  • Regular reporting on our work for full transparency

Our aim is to provide you with the best possible advice. That's why our experts are always on hand to answer your questions - whether by phone, e-mail or other channels. You can always rely on us!

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What our customers say about us

"From day one, the collaboration with our implementation partner atlantis dx was extremely professional, cooperative and always on an equal footing. Thanks to their expertise, we were able to implement Sugar Sell quickly and in a structured manner and successfully meet all the requirements. And we can put the time gained to good use in our major goal of protecting everyone's ecosystem."

Marie Schlüter

Teamlead Customer Happiness & Processes bei The Generation Forest

Realize your customer management project with atlantis dx and SugarCRM!

With SugarCRM and atlantis dx, you can get the best out of your customer service, sales and marketing! Our specialist know-how in the areas of data management, CRM and customer experience as well as years of experience from countless customer projects set us apart. As a competent partner, we are at your side and provide you with reliable support in all individual process phases. We help you to improve your customer experience through intelligent data management and process automation and at the same time increase the efficiency of your employees!

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Foto: Frontalaufnahme von Dario Waechter, dunkel Hintergrund
Ihr Ansprechpartner:
Dario Waechter, Geschäftsleitung | Partner

Some companies that already rely on our Sugar solutions

Logo von Hermann Hartje KG
Logo von KlimaInvest Green Concepts GmbH
Logo von Unite Network SE
Logo von Ullstein Buchverlage GmbH

References

Experience, paired with curiosity for technological advancement and customer focus. This is the basis of our way of working. We rely on agile development methods, qualified employees, transparent communication processes with our customers and a binding collaboration.

The Generation Forest

CX and customer data management with Sugar Sell

The Generation Forest is a cooperative for the reconstruction of ecosystems through sustainable forestry.

atlantis dx has implemented Sugar Sell with automated processes, individual applications and an integrated payment process.

Learn more
Photo with website of The Generation Forest on laptop
Hartje

Implementation of middleware and CRM system

Hermann Hartje KG is one of the industry's leading companies in the fields of bicycles and bicycle parts, car parts and motorized two-wheelers.

atlantis dx designed a middleware solution and implemented it on the basis of Talend. Middleware allows all business-relevant systems to be linked and data management to be fundamentally optimized. The additionally introduced Sugar CRM system has helped to make sales, service and IT processes more efficient.

Learn more
Foto: Schreibtisch mit vielen Papieren, links ein großer Monitor mit verschiedenen Diagrammen, im Hintergrund lehnt ein Fahrrad an der weißen Bürowand
Unite Network SE

Replacement of the existing CRM solution with Sugar

In addition to Europe's leading B2B procurement platform, which positions itself neutrally between suppliers and buyers, Unite has also been operating what is now Europe's largest B2B marketplace since 2000. The company employs over 600 people across Europe.

atlantis dx replaced Unite's existing CRM solution and implemented Sugar. Since then, atlantis dx has provided Unite with all services related to the professional content management system.

Learn more
Laptop with website open

Frequently asked questions about SugarCRM

SugarCRM is a web-based CRM (Customer Relationship Management) system that helps companies to organize and improve their customer relationships. The tool offers a range of functions for managing contacts, support requests and marketing activities as well as for maintaining customer relationships.

The software is available as on-premise or in the cloud (SaaS). The cloud-based version includes the Sugar Market, Sugar Sell and Sugar Serve tools, which can also be used individually. The complete Sugar Enterprise solution is designed for local use and, like the cloud version, is accessible as a browser-based application.

SugarCRM has interfaces to a wide range of tools and applications. Third-party systems such as email programs, marketing automation software, ERP systems, e-commerce and social media platforms can usually be connected seamlessly.