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CRM consulting and implementation

As experienced CRM consultants, we at atlantis dx are very familiar with customer relationship and customer experience management. We provide you with the entire spectrum of CRM services: from independent consulting to complete support during the implementation of your project - all from a single source!

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Successful customer relationship management enables companies to better understand their customers, anticipate their needs and provide them with personalized offers. This makes it an effective and indispensable tool for sales and marketing in order to sustainably optimize processes within the company and strengthen customer relationships.

How we support your CRM project

Right from the start of the project, we attach great importance to providing our customers with holistic and comprehensive support. For us, this naturally also includes advice on selecting the right CRM system. Our experts work with you to analyze your individual needs in a detailed requirements analysis and support you throughout the entire selection process. We act as an independent CRM consultancy, but as a certified partner we also offer SugarCRM as a solution for your customer management. No matter which software you ultimately decide on: We are on hand to advise you at every step of the project.

The advantages of professional CRM consulting

Professional CRM consulting is the basis for any successfully implemented CRM solution. That's why we pay particular attention to a sophisticated strategy that optimally matches your individual requirements even before your project begins. Based on your business objectives, we analyze existing processes, develop appropriate measures and document your requirements and future processes so that you can implement your projects efficiently.

Our aim is to provide you with a tailor-made solution that delivers the best possible results and strengthens your company's growth in the long term. Thanks to our many years of experience in customer relationship management, we can help your company to grow in the following areas:

By using CRM systems, you can collect and analyze detailed customer information. As professional CRM consultants, we support you in collecting and interpreting the right data to give you an accurate picture of your customers. This knowledge allows you to run more targeted marketing campaigns and focus on individual customer approaches.

A CRM solution helps you to manage your customer relationships effectively. You can track customer contacts, organize communication and view customer histories. At atlantis dx, we help you to optimize your processes and ensure that you can access all relevant customer data in one central location.

Only if you know and understand your customers' needs can you provide them with a personalized customer experience. Our experienced CRM consultants will advise you on defining processes to ensure that your customers receive the best possible service. Retain your customers for the long term: Satisfied customers are loyal customers and often contribute to positive referrals and long-term business growth.

With the help of the right system and process or marketing automation, you can define fixed processes for recurring tasks in your company. Even complex process chains can be easily implemented in a powerful CRM tool. This saves you valuable time, reduces manual data entry and optimizes workflows - you use resources more efficiently and improve your profitability.

Support your sales team in tracking leads and opportunities. By linking sales activities with customer data, you can better manage the sales process and identify opportunities more quickly. The system's artificial intelligence provides you with valuable sales forecasts that help to improve your performance. Our CRM specialists are on hand to advise you when it comes to setting up sales funnels, defining sales phases and sales automation functions - regardless of which CRM system you choose. This is how we help you to sustainably increase your sales.

Reliable customer data is essential for making the right business decisions. A CRM tool records all important customer data:

  • preferences,
  • purchase history
  • and all interactions.

This enables you to make data-based decisions and helps you to develop business strategies, marketing campaigns and customer support solutions. Naturally, the security of your data plays a central role here. In a detailed consultation, our CRM specialists will show you where to find all relevant customer information and how to interpret it.

Your benefits of CRM consulting with atlantis dx

As a full-service agency, our team of specialists will actively support you in all project phases. We accompany you on your way to successful customer relationship management. We are happy to provide you with our SugarCRM solution, but we are also available to you as a competent consultant if you choose another service provider to take care of the implementation of your CRM system.

That's why you benefit from the comprehensive advice provided by atlantis dx:

  • Many years of experience in the field of customer experience
  • Advice at eye level and quick answers to queries through our ticket system
  • On request, we can develop a customized CRM solution that perfectly matches your requirements
  • Transparency through regular reports that document our performance and results

We are experts when it comes to the digital transformation of data. Put your trust in our years of expertise and take the first step towards successful customer relationship management! We are always available for all your concerns and open questions - by phone or email, just as you wish.

Get in touch now!

Illustration: 3D-Darstellung Schriftzug CRM, Monitor mit verschiedenen Diagrammen

These companies rely on our CRM services

Logo Stadtwerke Lübeck
Logo von Unite Network SE
Logo The Generation Forest
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Get off to a flying start with professional CRM consulting and atlantis dx

The goal of our consulting services is always satisfied customers. Our specialists provide comprehensive support to help you build and maintain successful customer relationships. By implementing a tailor-made CRM strategy and the corresponding software, you will get to know your customers better, work more efficiently and build sustainable business relationships.

Benefit from the know-how of our CRM experts and position your company successfully in your respective market. Start optimizing your customer relationships today and let our experienced specialists help you with your CRM project.

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Your contact person:
Dario Waechter, Management | Partner