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The Zendesk customer service platform
Manage all inquiries centrally, maintain an overview, and offer your customers a seamless service experience!
Today, companies in the B2C and B2B sectors communicate with their customers via numerous channels—email, telephone, social media, chat, messenger, and more. Internally, teams also use various communication channels. To bundle these channels and make internal and external communication as easy as possible, you need an efficient ticketing system such as the Zendesk Customer Service Suite.
atlantis dx – Your certified Zendesk partner
As a Zendesk Premier Partner and established service provider for data management and customer service solutions, we implement your project holistically with you and provide ongoing support. Together, we develop customized solutions based on Zendesk, which we implement seamlessly into your system landscape.
Our experienced and certified IT consultants are able to implement innovative solutions from a single source—from requirements analysis and consulting to individual development, custom integrations, and connections to third-party systems such as CRM, online shops, and websites.
With our expertise, you can make your customer communication future-proof!
Our Zendesk services
- Consulting and requirements analysis
- Free setup of a customized demo instance
- License consulting and sales
- Implementation and setup
- Custom integrations with CRM, ERP, and e-commerce systems, for example
- Training for administrators and key users
- Ongoing maintenance and support
Better customer service across all channels
Let your customers choose how they want to interact with your company through various support options and strengthen your customer relationships in the long term.
The most important features of Zendesk:
- All support requests bundled in one place: messaging, live chat, social media, email, and phone
- AI-powered bots and add-ons that noticeably improve your customer service
- Needs-based integration of other systems
- Data analysis and KPI monitoring
- Unified customer journey view
- Help center and community forum
Zendesk at a glance
Are you just getting started with Zendesk? This video shows you the most important basics of the leading customer service platform – including an insight into the user interface!
The video gives you an initial overview – but we go one step further:
We advise you personally on licences and functions and show you in a free, tailor-made live demo how Zendesk can be used in your company.
Free Zendesk demo instance
The Zendesk Suite - Everything your customer service needs
The powerful Zendesk tools are ready to use and easy to configure. With the Zendesk Suite, you can give your employees the right tools for successful customer service, create the optimal workspace for agents, and increase your efficiency in the long term.
Discover the advantages of first-class software for online, email, and phone support:
- Time savings: All support requests in one central interface
- Full transparency: User management and clear permissions for structured teamwork
- Seamless integration: Flexibly adaptable to your existing system landscape
- Always one step ahead: AI-supported optimizations for continuous improvement of workflows
- Intuitive and well-designed: User-friendly interface for pleasant and efficient customer service management
Customer Experience Trends 2025: Gaining an edge with human-centered AI
Zendesk gives you a glimpse of what's next in the transformative new era of CX. Learn how 90% of CX leaders are achieving high ROI with AI and how you can become a CX trendsetter. Learn more about the 5 customer experience trends shaping customer expectations in the CX Trends Report for 2025.
Employee Experience Trends 2024: Harness the power of intelligent EX
In the EX Trends Report, you can learn more about the three trends shaping the employee experience in the changing workplace and how you can stay ahead of the curve.
Your advantages with atlantis dx as a Zendesk partner!
Are you looking for an agency that can provide you with comprehensive advice on customer service and customer experience? Then atlantis dx is the right choice for you! As a full-service provider, we are at your side throughout all phases of your project.
Working with us offers you the following advantages:
- Personal contact: You receive detailed advice and quick answers to all your questions.
- Regular reports: You always have an overview of all the services we provide.
- Tailor-made solutions: You receive a customized Zendesk solution that is optimally tailored to your requirements.
- Continuous training: Our employees receive ongoing training and are Zendesk experts.
- Many years of expertise: We have many years of experience in the field of customer experience and are a certified Zendesk partner.
- Cooperative partnership: We always communicate with you on an equal footing.
As experts in customer service, we not only help you to set new standards in your company, we also set them ourselves. That's why you can always rely on us. We are available for you on various channels for all your concerns.
Zendesk Training: Training courses for your customer service team
Are you ready to use Zendesk efficiently in your company after installation?
If you are still inexperienced in using the customer service tool, employee training is the ideal solution for you. Our training courses provide your employees with the knowledge they need to make the most of Zendesk and handle customer inquiries quickly and accurately.
We offer customized training courses for administrators and key users. The training content is individually tailored to the requirements and level of knowledge in your company.
These companies already rely on our Zendesk solutions
Organize your customer service with atlantis dx and Zendesk!
Offer your customers the best service and strengthen your customer relationships in the long term! At atlantis dx, we have many years of experience in data management and customer experience and can help you organize all support requests and tasks in one place. As a Zendesk Premier Partner, we guide you step by step through all phases of your customer support project. Whether B2B or B2C, we work with you to develop a customized solution that allows you to manage requests efficiently and offer your customers an outstanding service experience.
... or choose a date yourself
Alternatively, book a suitable appointment directly in our calendar. We look forward to getting to know you and discussing your project together!
5-step checklist for AI readiness in 2025
Based on experience working with thousands of CX leaders, Zendesk has identified five essential steps to prepare your business for AI, future-proof it, and set it up for scalable success. Accelerate your CX in 2025!
References
Experience, paired with curiosity for technological advancement and customer focus. This is the basis of our way of working. We rely on agile development methods, qualified employees, transparent communication processes with our customers and a binding collaboration.
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