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Zendesk - The customer service platform
The channels through which companies in the B2C and B2B sectors communicate with their customers are diverse: email, telephone, social media, chat, messenger, etc. Internal communication also takes place via different channels. You need an efficient ticket system to connect all channels and make communication channels as simple as possible for customers and employees.
The Zendesk Customer Service Suite offers a holistic solution that brings your customers and employees together in an uncomplicated way. Your customers communicate with your company via various channels. Your employees must therefore be able to respond to them across all channels. With the powerful Zendesk Customer Service Suite, you get everything you need to keep customer communication as convenient and clear as possible.
Better customer service on all channels
Offer your potential and existing customers various support options so that they can contact you conveniently at any time. Let your customers choose how they want to interact with your company and strengthen your customer relationships with Zendesk.
The most important features of Zendesk:
- Contact via messaging, live chat, social media, email and phone
- Personalized support
- Help center and community forum
- AI-supported bots
Take digital customer service to a higher level
The powerful Zendesk tools are ready to use and easy to configure. With the Zendesk Suite, you provide your employees with the right tools for successful customer service, create the optimum workspace for agents and increase your efficiency in the long term:
- Customer support in one central application
- Intuitive ticket system
- Self-service knowledge management
Make your company sustainably successful
Expand and customize the open suite according to your business needs. Zendesk is flexible, scalable and a sustainable solution for your customer service.
The most important functions of Zendesk:
- Needs-based integration of other systems
- Data analysis and KPI monitoring
- Standardized customer journey view
The Zendesk Suite - Everything your customer service needs
With the Zendesk Suite, you can enjoy a holistic solution for your customer support. Discover the benefits of first-class software for online, e-mail and telephone support:
- Modern technology
- Continuous development
- Customized integrations with Zendesk APIs
- Flexible customization
- Cross-channel support
- Perfect customer service management
- Appealing usability
CX Trends 2024: Harness the potential of intelligent CX
Find out more about the 10 trends for customer experience and why they are important for your company in the CX trends report for 2024.
atlantis dx - Your certified Zendesk partner
As a Zendesk partner and established service provider for data management and customer service solutions, we implement your project holistically with you and also support you beyond that. Together we develop customized solutions based on Zendesk, which we implement seamlessly into your system landscape. Our experienced and certified IT consultants are able to implement innovative solutions from a single source - from requirements analysis and consulting to individual development and connection to third-party systems such as CRM, online store and website.
Give your customer communication a boost and let our experts advise you!
Your advantages with atlantis dx as a Zendesk partner!
Are you looking for an agency that can provide you with comprehensive advice on customer service and customer experience? Then atlantis dx is the right place for you! As a full-service provider, we are at your side in all project phases - from consulting, to the complete setup of your Zendesk software, to regular maintenance and implementation of important updates.
Working with us has the following advantages for you:
- Our employees are continuously trained and are Zendesk experts.
- We have many years of experience in the field of customer experience and are a certified Zendesk partner.
- You will receive detailed advice and a quick response to any queries.
- Our specialists are available to you at all times.
- We always communicate with you as equals.
- You receive a customized solution that is optimally tailored to your requirements.
- Regular reporting supports our data-driven approach and you always have an overview of all the services we have provided.
As experts in customer service, we not only help you to set new standards in your company, we also set them ourselves. That's why you can always rely on us. We are available for you on various channels for all your concerns.
Zendesk training: Training for your customer service team
Are you ready to use Zendesk efficiently after installing it in your company? If you are still inexperienced in using the customer service tool, an employee training course is the ideal solution for you. Our training courses provide your employees with the knowledge they need to use Zendesk optimally and process customer inquiries quickly and accurately.
We offer customized training for administrators and key users. The training content is individually tailored to the requirements and level of knowledge in your company.
Organize your customer service with atlantis dx and Zendesk!
Offer your customers the best service and strengthen your customer relationships in the long term! With our many years of expertise in data management and customer experience, we at atlantis dx can help you organize all support requests and associated to-dos via a central platform. As your competent Zendesk partner, we accompany you step by step through all process phases of your customer support project. Regardless of whether your customers are in a B2B or B2C environment, we will work with you to create a customized solution so that you can manage your customer requests as effectively and easily as possible and your customers experience first-class service.
Zendesk Demo
eBook: E-commerce in transition
About the eBook:
Read how European retailers can emerge stronger from this economic crisis by adapting to changing consumer behavior and embracing the latest trends in e-commerce.
Download the free eBook now.
Zendesk eBook (PDF - 299 KB)
eBook: Success in the dynamic world of e-commerce and retail
About the eBook:
Times are tough: customers across Europe and the UK are struggling with the rising cost of living. In the second part of this e-book series, learn more about the strategies retailers can use to survive and thrive in these tough economic times.
Download the free eBook now.
Zendesk eBook (PDF - 295 KB)
References
Experience, paired with curiosity for technological advancement and customer focus. This is the basis of our way of working. We rely on agile development methods, qualified employees, transparent communication processes with our customers and a binding collaboration.
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