Telefon Strengthen your customer relationships for the long term
Consolidate your customer interactions on a single platform.
Thanks to SugarAI’s innovative customer experience (CX) solutions, your marketing, sales, and service teams work hand in hand. This gives your employees not only a 360-degree view of your existing customers but also of prospects. Consisting of a CRM, service, and marketing automation tool, SugarAI offers digital solutions to delight customers and prospects with an exceptional CX.
- Flexibly customizable
- Suitable for complex sales cycles
- Advanced process automation
- User-friendly interface
- Continuous Improvement
- Integration Tailored to Your Needs
- Access to Extensions
All SugarAI Services Under One Roof
Als SugarAI Partner und etablierter CRM-Dienstleister aus Hamburg bieten wir ganzheitliche, professionelle CRM-Lösungen und unterstützen Sie bei allen weiteren Anliegen. Unsere erfahrenen und zertifizierten IT-Consultants schaffen innovative Lösungen aus einer Hand – von der Anforderungsanalyse und Beratung über die individuelle Entwicklung bis hin zur Anbindung an Drittsysteme wie ERP, PIM und Online-Shops.
As a SugarAI partner and established CRM service provider based in Hamburg, we offer comprehensive, professional CRM solutions and support you with all your other needs. Our experienced and certified IT consultants create innovative solutions under one roof—from requirements analysis and consulting to custom development and integration with third-party systems such as ERP, PIM, and online stores.
atlantis dx advises you throughout all project phases. During a no-obligation initial consultation, we assess your specific needs and tailor the optimal solution to meet your requirements. We help you model and implement all necessary processes and support you—even before the CRM system is set up—in reducing costs through efficient and automated workflows.
We work with you to develop customized CRM and CX solutions based on SugarAI, which we then seamlessly implement into your system landscape. Whether you choose the cloud version or the on-premises solution, our specialists will fully configure the software, integrate all necessary interfaces, and import selected contacts. You don’t have to worry about a thing: We’ll fine-tune every detail to meet your specific needs so that, after training from our experienced IT consultants, you can get started right away!
Do you have questions about the software or technical issues? Our certified staff is always available to assist you. At atlantis dx, you’ll receive high-quality service that goes beyond consulting and implementation of your CRM system. We’re here for you and are happy to handle the regular maintenance and updates of your software.
Some companies that already rely on our Sugar solutions
Sugar Versions
SugarAI software is available as a cloud version or as an on-premises solution. Which of the two options is a better fit for your business depends on your specific requirements. As your certified SugarAI partner, we implement all available solutions reliably and tailored to your needs. We’d be happy to provide you with detailed advice in advance on all the options available to help you find the best solution for you and your needs!
SugarAI Cloud Products
Do you value flexibility? Then the SugarAI Cloud is the right choice! You don’t need your own IT environment to set it up, which eliminates any potential costs associated with provisioning resources. The cloud version offers a consistent, user-friendly interface accessible via a web browser and works on all mobile devices—so your employees can keep track of leads and customer interactions from anywhere.
With the SugarAI Cloud solution, you get the most out of the software through continuous updates. Security and system updates are automatically available to you in the cloud version. With just a few clicks, you’re always up to date and benefit from product improvements.
In the cloud version, your company has access to three different modules that complement each other perfectly: Sugar Sell, Sugar Serve, and Sugar Market. Together, they form an all-in-one solution for satisfied customers that leaves nothing to be desired.
Sugar Sell
Sugar Sell is the solution for your sales team. With this tool, you can centralize all customer data and interactions on a single platform, ensuring that employees across departments can access all information at any time. Automate and streamline processes such as data entry, lead routing, email notifications, and much more to make more effective use of your time in nurturing customer relationships.
The benefits of Sugar Sell:
- Lead management
- Customer insights
- Integration with external tools (email, social media channels, calendars)
- Comprehensive reporting and analytics features
- Automation of routine tasks
- Automated processes and custom workflows
- Efficient product and quote management
- Data-driven predictions to optimize sales cycles
Sugar Serve
Sugar Serve helps you take your customer experience to the highest level! With this customer service tool, you can monitor and manage all support requests through a single platform and handle customer inquiries quickly and effortlessly. Whether you communicate via phone, email, messenger, or chat—Sugar Serve brings all of your company’s channels together.
User-friendly dashboards ensure you maintain a clear overview of your customer communications, while detailed reports and AI-powered predictions help you identify opportunities for optimization. This allows you to get the most out of your customer support and build a base of satisfied customers.
The benefits of Sugar Serve:
- Monitor and measure KPIs with comprehensive analysis and reporting features
- Service Console as a central customer database for all employees
- Knowledge base as a self-service resource for customers
- Case routing for automatically forwarding inquiries to the right contact persons
- Opportunity management via SLAs
- Business Center management
Sugar Market
Optimize and manage your marketing campaigns with Sugar Market marketing automation! This tool provides your company with everything you need for successful marketing. With targeted campaigns, you can generate leads and manage them on a single platform. Automatically engage prospects and existing contacts with personalized content across all marketing channels: email, landing pages, social media, or Google Ads. Data-driven reports help you evaluate the success of your campaigns and optimize your strategies. This way, you’ll achieve consistently higher conversion rates and increase your revenue!
The benefits of Sugar Market:
- Lead generation with landing pages, newsletters, and web forms
- Lead nurturing
- Customer insights
- Monitor and manage SEO, SEM, and social media marketing activities on a single platform
- Comprehensive analytics and reporting features
- Interactive dashboards
- Personalized email campaigns
The On-Premise Solution: Sugar Enterprise
Do you want all customer data to remain within your company and be managed locally? Then the on-premises version of SugarAI is the right choice for you! Sugar Enterprise is one of the market-leading customer experience applications and is the comprehensive solution for all sales, service, and marketing processes. The software offers features ranging from sales and customer support automation, contact, account, and lead management to detailed analytics and reporting capabilities.
Sugar Enterprise is specifically designed for on-premises use and, like the cloud version, is available as a browser-based application for all mobile devices. This on-premises solution gives companies full control over the technology stack and a high degree of flexibility. Experience the highest standards in security, data protection, and scalability—without compromising on your CRM requirements!
The benefits of Sugar Enterprise:
- Automated processes and customizable workflows
- Detailed permission management for data access
- Self-service portal for customer support
- Control over updates and upgrades
- Mobile access via Sugar Mobile Apps
- Numerous APIs for third-party software
Your Benefits with atlantis dx as a SugarAI Partner!
If you’re looking for a full-service agency with many years of experience in customer relationship management, atlantis dx is the right partner for you. As a certified SugarAI partner, we provide comprehensive support—from consulting and implementation to ongoing customer support. You get all your services from a single source!
Here are the reasons why you should choose to work with atlantis dx:
- Certified SugarAI Partner
- Years of experience in customer experience and data management
- Comprehensive consulting from our professional team
- Quick response times to questions and concerns
- Communication on an equal footing
- Customized solutions tailored to your specific needs
- Regular reports on our work to ensure full transparency
Our goal is to provide you with the best possible advice. That’s why our experts are always available to answer your questions—whether by phone, email, or through other channels. You can always count on us!
Das sagen unsere Kunden über uns
“Our collaboration with our implementation partner, atlantis dx, was extremely professional and cooperative from day one, and we always worked as equals. Thanks to their expertise, we were able to implement Sugar Sell quickly and systematically and successfully meet all of our requirements. And we can now put the time we’ve saved to good use in pursuing our overarching goal of protecting everyone’s ecosystem.”
Marie Beith
Teamlead Customer Happiness & Processes bei The Generation Forest
Bring your customer management project to life with atlantis dx and SugarAI!
We’ll help you get the most out of your customer service, sales, and marketing! Our expertise in data management, CRM, and customer experience, combined with years of experience gained through countless client projects, sets us apart. As a trusted partner, we actively support you and reliably guide you through every stage of the process. We help you improve your customer experiences through intelligent data management and process automation while simultaneously boosting your employees’ efficiency!
... or choose a date yourself
Alternatively, book a suitable appointment directly in our calendar. We look forward to getting to know you and discussing your project together!
References
Experience, combined with a curiosity about technological advancements and a customer-focused approach. That is the foundation of how we work. We rely on agile development methods, qualified employees, transparent communication processes with our customers, and a collaborative partnership.
Frequently Asked Questions About SugarAI
SugarAI offers a web-based CRM (Customer Relationship Management) system that helps companies organize and improve their customer relationships. The tool provides a range of features for managing contacts, support requests, and marketing activities, as well as for nurturing customer relationships. The software is highly customizable and provides the right foundation, especially for specific use cases.
The software is available as an on-premises solution or in the cloud (SaaS). The cloud-based version includes the tools Sugar Market, Sugar Sell, and Sugar Serve, which can also be used individually. The complete solution, Sugar Enterprise, is designed for on-premises deployment and, like the cloud version, is accessible as a browser-based application.
SugarAI offers interfaces to a wide range of tools and applications. Third-party systems such as email programs, marketing automation software, ERP systems, e-commerce platforms, and social media platforms can generally be seamlessly integrated.
